Refund Policy
We want buying from Ajarlight to be simple and fair. There are no subscriptions and no surprise charges. You pay once, only when you choose to buy. By purchasing you agree to the Terms and this Refund Policy.
Our standard refund window is 7 days (section 2). Apart from refunds the law requires (section 7), we cannot refund more than 30 days after your purchase, because that is the longest period our payment partner can refund.
1. What you can buy
| Product | Price |
|---|---|
| Deep Reading (1 reading) | US$2.99 |
| 5-Reading Pack (5 readings) | US$9.99 |
These are one-time purchases. Nothing renews automatically. Free readings cost nothing, so there is nothing to refund.
2. Unused readings: full refund within 7 days
If you ask within 7 days of your purchase, we will give you a full refund for any reading you have not used. You do not need to give a reason.
- Deep Reading: if you have not started it, you get back the full US$2.99.
- 5-Reading Pack:
- none used: you get back the full US$9.99;
- some used: you get back the share of the price for the unused readings (US$9.99 × unused readings ÷ 5, rounded down to the cent). For example, 3 unused readings = US$5.99.
A reading counts as "used" once you start it and the reading text begins to appear on your screen. Follow-up questions come with their Deep Reading and are not refunded separately.
Any sales tax charged on the refunded amount is refunded too. We do not pass payment or refund fees on to you: the refund is calculated only from the price you paid.
3. Readings with a technical problem
If you used a reading but it did not work properly, we will review your case individually, within 30 days of your purchase. Examples:
- the reading stopped partway or never finished;
- the page showed an error or blank text;
- you were charged but did not receive your reading;
- you were charged twice for the same order.
If we confirm the problem, you may choose either a refund for that reading or a replacement reading. If you were charged but never received your reading, or were charged twice, we will refund the charge. If you tell us about a problem more than 30 days after your purchase, we can no longer refund it, but we will give you a replacement reading.
Not liking what a reading says is not a technical problem. Readings are AI-written text for entertainment and reflection, and their content will vary.
4. How to ask for a refund
Email support@ajarlight.com with:
- the email address you used at checkout;
- your order number (it is on the receipt from Dodo Payments);
- for a technical problem, a short description of what happened (a screenshot helps).
We aim to reply within 3 business days.
5. How refunds are paid
Our payments are handled by Dodo Payments, our Merchant of Record. Once we approve your refund, Dodo Payments sends it to your original payment method. Banks usually take 5 to 10 business days to show it. We cannot refund to a different card or account.
Refunds are made in U.S. dollars. If your bank converted the price into another currency, the amount you see may differ slightly because of exchange rates or bank fees, which we do not control.
After a refund, the refunded readings are removed from your account.
Dodo Payments may decline a refund where there is evidence of fraud or abuse of this policy, as set out in its Buyer Terms.
6. Please contact us before disputing a charge
If something is wrong with a charge, email us first. We can usually fix it faster than a bank dispute (chargeback). The Dodo Payments Buyer Terms, which you accept at checkout, also ask you to contact them before you open a dispute with your bank.
7. Your consumer rights
This policy does not limit any rights you have under the consumer laws of the place where you live, including the Australian Consumer Law and Canadian provincial consumer protection laws. Where those laws give you a right to a refund or another remedy, you keep that right. Where the law requires a refund, we will provide one.
If we close the Service for good or make a change that materially reduces what you paid for, see sections 5, 10 and 15 of our Terms.
8. Contact
CHUN JIYOUN, operator of Ajarlight
Email: support@ajarlight.com
Website: ajarlight.com